Workplace referrals spark mixed reactions

As we mark Workers' month there are mixed views about the effectiveness of referrals in workplace recruitment.

While referrals in the workplace can lower hiring costs and speed up placements, critics say they can also quietly entrench bias, limit diversity and complicate performance management if they are not run through a fair, transparent process.

The practice can also fuel perception among job-seekers that connections are a prerequisite for employment.

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